Welcome, how can we help you?
Here are some answers to the common questions we get asked. Message us through the StillWhite Messenger if there is anything we can help you with.
A sample dress is a dress that has been displayed in a bridal store for brides to try on before placing an order for a brand new dress in their size. These dresses have never been worn outside of the store, and most are in great to like new condition! A sample dress has never been altered which allows for more flexibility with alterations.
All of our dresses are either samples or new which means they have never been altered. All wedding dresses require some alterations. Typically a hem to length, a bustle, and brought in to be shaped to your body. Wedding dresses can be brought in a size or two on any of your measurements but can only be let out .5-1.5” depending on the dress. Letting out a dress can be a more tricky alteration and should only be done by a more experienced Bridal seamstress. We typically see alteration costs run between $300-750 depending on the work needed and local market. We do not provide any alterations services.
Most unaltered wedding dresses are a standard Hollow to Hem of 61” which makes it perfect for a bride who is 5’10-11” with shoes on. Any shorter than that, the dress will be hemmed to length. If you are taller than that, you will need a special order which we do not provide through Stillwhite. Most sample gowns are not a good fit for brides over 5’11”.
It is best to always bring in if possible. If you are slightly larger in 1 or 2 of the 3 areas, most dresses can be let out 1-2 inches depending on the seam. Message us on a specific dress and we can provide you feedback on that dresses ability to be let out. Be sure to send us your measurements in the message as well.
After receiving your dress, you have up to 10 days to return the dress for any reason for a $75 restocking fee. Simply request a return through the StillWhite messenger and we will send you a return label by email.
After receiving your dress, you have up to 10 days to return the dress for any reason for a $75 restocking fee. Simply request a return through the StillWhite messenger and we will send you a return label by email.
Yes we do. Let us know your location and we will calculate shipping costs using USPS Priority International. This is this most affordable option to ship internationally and it usually runs between $90-150 for most countries. Please note, we do not include VAT or import fees in our price. You may be responsible to pay for these fees when you receive your package. Please check your countries import information.
Complete the try-at-home request form and choose up to three gowns.
We will email you the try-at-home agreement and the deposit* amount within 24 hours.
If you find a dress you love, keep it and send the remaining dresses back at no cost! We include a return label with each dress bundle.
Should you decide to return all three dresses, a restocking fee of $100 will be deducted from your deposit refund.